Refund policy

BondedBlush Return and Refund Policy (United Kingdom)

At Bonded Blush, we are committed to delivering high-quality beauty devices and a smooth shopping experience. Please review our policy carefully before placing your order.

Note: This policy is offered in addition to your legal rights.

Right to Cancel

You may request to cancel your order within 14 days of placing it. However, refunds depend on the order status at the time of cancellation:

  • Before Processing
    If your order has not yet been processed, you are eligible for a full refund.
  • After Processing / In Transit
    If your order has already been processed or dispatched, a 50% refund of the order value will be issued.
    This is because fulfillment and logistics costs have already been incurred.

Once your order has been delivered, it is no longer eligible for cancellation.

How to Cancel

To request a cancellation, please contact us as soon as possible:

• Email us at info@bondedblush.com

Please include your order number and request details so our team can process your cancellation efficiently.

Orders can only be cancelled before they are processed or shipped.

Returns Policy

We offer returns on eligible items under the following conditions:

  • Return requests must be made within 30 days of receiving your order
  • Products must be unused, unopened, and in original packaging
  • All accessories, manuals, and original contents must be included
  • Return shipping costs are the responsibility of the customer (including the custom and taxes).
  • Items returned used, opened, or damaged may be rejected or refunded partially

Refused Deliveries & Incorrect Address

If a customer refuses to accept delivery of an order or provides an incorrect or incomplete shipping address at the time of purchase, the order may not be eligible for a full refund.
Any applicable shipping, handling, or return-to-sender costs incurred will be deducted from the refund amount.

Return Address & Unauthorized Returns

  • All returns must be approved by Bonded Blush customer support before being sent back.
  • Do not return items to the sender’s address or any address shown on the package, as these are logistics facilities and do not accept returns.
  • Once your return request is approved, we will provide you with the correct return address and instructions.

Any items sent back without prior approval or to an incorrect/unauthorized return address:

  • Will not be received
  • Will not qualify for a refund or replacement
  • Will not be the responsibility of Bondedblush

Customers are responsible for ensuring the return is shipped to the exact address provided by our support team and for retaining proof of delivery.

Exchange Policy

We currently do not offer exchanges.
If you wish to exchange an item, we recommend placing a new order for the desired product and then requesting a return and refund for the original item.
When doing so, please mention clearly that the return is due to an exchange request.

How to Initiate a Return

1. Contact our Customer Support Team
Email us to initiate the return process at info@bondedblush.com

2. Prepare the Package

Our support team will provide return instructions and the correct return address.
You must pack the item securely as instructed.

3. Send Your Return by Mail
We only accept returns by mail.
Return labels are not provided; customers are responsible for shipping the item back using their preferred carrier.

Refunds

  • Once your return is received and inspected, you will be notified of approval or rejection
  • Approved refunds are issued to the original payment method
  • Refund processing may take 7–10 business days, depending on your payment provider
  • Original shipping fees are non-refundable

Partial refunds may be issued if the returned item shows signs of use, damage, or missing components.

 

In Short

Category Policy
Returns Accepted for both defective and non-defective products
Exchanges Not accepted
Window 30 days
Method By mail
Return label Customer responsibility
Refund processing time

7-10 days
Restocking Fee

35% of the product cost

Cancellation Form

You may access the cancellation form upon request via our customer support team.

Contact Us

For all return, refund, or warranty requests, please contact our customer support team with your order number and issue details. Our team will assist you as quickly as possible.

    Website name: Bondedblush
    Company name: Valenciaa Ventures LLC
    Address: 30N Gould Street, Sheridan, Wyoming, 82801, USA
    E-Mail Address: info@bondedblush.com
    Contact Form: contact-us

    Customer service:

    1. Monday to Friday: 9:00 AM - 4:00 PM (GMT+1)
    2. Saturday & Sunday: 10:00 AM – 02:00 PM (GMT+1)

    Response Time:
    Our customer support team typically responds within 24–48 hours.